Recent Posts

How to Succeed With Water Damage Remediation After a Situation in Durham

10/14/2021 (Permalink)

"SERVPRO has state of the art drying equipment" You can count on our professionals with state of the art equipment to thoroughly dry your property so you can return safely after a water incident.

When Durham Property Owners Arrive Home to Water Damage 

This is the time of year for making holiday travel plans, and one thing no homeowner is planning on is coming home to water damage. 

If you arrive home to water damage in your Durham home, extraction and drying needs to begin as rapidly as possible. Unfortunately, the longer the water remains on-site, the more it degrades. After 48 hours, even water from your supply lines gets handled as a class three biohazard. 


The certified technicians know how to handle all types of water spills, from clean water to water containing sewage and debris. To maintain safety during the cleanup, they test the water to determine the nature of any bacteria or contaminants present, so they choose the correct cleaning agents to ensure the home returns to sanitary standards for habitation.

Common Issues After Water Damage of This Type

When SERVPRO technicians arrive at the residence, they begin water extraction immediately. Portable pumps remove water quickly, and when a large area of the home receives the effects of water spills, they utilize truck-mounted extraction units to remove water. 

Due to prolonged exposure, the delamination of tile flooring is a prevalent problem. Depending on the results of testing the water, the carpet may have restoration potential. If too much time elapses, the technicians cut the carpet into strips and dispose of it, so the floor and subfloor get dried completely. 

Once water breaches the flooring, this is especially damaging if the water damage happens in an upper story or over a basement. The ceiling below and floor joists in between levels require drainage and airflow assistance, such as weep holes drilled or removal of ceiling tiles to ensure the area dries properly. Sheetrock readily wicks water, and controlled demolition tactics to open up the walls for drying are necessary. After drying, SERVPRO technicians apply any needed odor control to ensure no musty scents remain in the home.

When water damage happens, call SERVPRO of North Durham at (919) 467-0880. The emergency response team is ready 24/7 to make the water damage in your property "Like it never even happened."

What to Expect in a Fire Restoration Project in Durham

10/8/2021 (Permalink)

Room with fire damage Call SERVPRO after you experience a fire incident, we have training in fire & smoke restoration, odor control, upholstery & fabric cleaning.

Common Causes of House Fires

A fire can cause untold damage to a home, leaving you homeless or worse. Even so, you can never be truly prepared for a house fire. The only thing you can do is attempt to minimize damages by bringing in the pros. A fire restoration process should reverse the adverse effects of the fire so you can go back to normal as soon as possible.

Common causes of house fires in Durham, NC include:

  • Unattended cooking equipment
  • Heating systems
  • Candles


A restoration company should send an assessment team to the scene as the first thing after receiving a house fire call. These are the guys who will inspect the fire and smoke damage throughout your Durham home. They will also identify materials that can be salvaged and those that cannot. At the end of it all, you should have an accurate quote for the job.

Tarping and Sealing Begins

When all the paperwork is out of the way, the fire restoration service should start sealing and tarping. It’s the part where they close any holes on the exterior walls and roof to prevent further impact from the elements. For example, if the firefighters break windows while putting out the fire, the team will seal them to prevent further water damage from the rain.

Damage Cleaning and Rebuilding

The real restoration starts with removing furniture and other fixtures in the house. It is also the point where the restoration company rebuilds the structure, runs utility lines and finishes the home. However, not all companies will do the construction work. Some will only offer the cleanup package then walk away.

As a homeowner, a house fire is probably the worst thing that could ever happen to you. Thousands of dollars can go up in flames in minutes, and the only thing you could do is call the firefighters and a fire restoration company. Contact SERVPRO of North Durham at (919) 467-0880 for expert fire damage service. We’re Faster To Any Size Disaster.

SERVPRO’s Fast Fire Damage Restoration Service Saves Durham Homes

10/1/2021 (Permalink)

SERVPRO logo over fire damage You need a team you can trust after a fire strikes in your home. Call SERVPRO right away.

How do SERVPRO Techs Clean Smoke and Soot Residue During Fire Damage Restoration of Your Durham Home? 

Smoke and soot residues can interact chemically over time with surfaces causing irreparable damage. SERVPRO techs use various methods and cleaning agents to minimize this damage during fire damage restoration of your Durham home.   

The type of cleaning agent that SERVPRO techs use during fire damage restoration of your Durham home depends on several factors. One of these factors is the pH of the residue. Restorers use pH paper to determine the acidity or basicity of the residue before any decision is made regarding a cleaning agent. Knowing the pH of the soil enables the SERVPRO techs to know how to attack it with the right cleaning agent. 

Why do SERVPRO Techs Determine the pH of Surface Residues During House Fire Cleanup in Durham? 

pH plays an important role in determining how a smoke residue can interact with a given surface in your Durham home. As a general rule, SERVPRO techs use acidic cleaning agents to neutralize basic soils and alkaline cleaning agents to neutralize acidic soils. 

Several by-products of combustion can produce acids. For instance, when plastics burn, they form chlorides that combine with moisture to create hydrochloric acid. Similarly, carbon dioxide, one of the most common constituents of smoke, combines with water to form carbonic acid. Acids can slowly erode and discolor the surfaces over time. 

It is equally important to restore the pH close to neutral after the restoration process is completed. Doing this helps to prevent the color bleeding and browning of surfaces, mainly textiles. 

If you wonder who to call to handle fire damage to your home, call SERVPRO of North Durham at (919) 467-0880. 

What are the Dangers of a Toilet Backup in My Durham Business?

9/13/2021 (Permalink)

toilet with water around the floor. SERVPRO of North Durham is here for your business needs after water damage.

The Dangers of a Toilet Backup in Durham

Water containing sewage is a hazard for your customers and employees, call SERVPRO to clean and sanitize your Durham Property.

A water damage big enough to close the business for cleanup is always severe. Wet floors can lead to slip and fall accidents, foul odors, and if left too long, mold can become an issue. When the water contains sewage, the damage can be more significant as anything absorbed by the water requires disposal as a biohazard. That is why it is crucial to outsource the tasks of cleanup and sanitation to a professional restoration services company.

What are the Damages I Can Expect After a Commercial Water Damage With Sewage?

SERVPRO technicians handling commercial water damage in Durham businesses keep safety at a maximum and damages as minimal as possible. They move out items within the area that can be cleaned and sanitized for reuse. The most common damages to a structure and contents are:

  • Portions of sheetrock that wicked contaminated water
  • Seepage under tile flooring
  • Stored items or stock

How Does the Water Cleanup Process Work?

SERVPRO techs work to limit the upheaval that can come with the mitigation process, and they work hard to extract the water and dry the contents of the business in place as much as possible.

  • Chairs may get removed while desks get placed on blocks
  • Datacenter and network equipment might get removed off-site for testing before reuse if it was within the affected area
  • Non-porous items get inspected for hand cleaning and sanitizing for reuse to lessen the cost of replacement items

The technicians extract any remaining water and solid waste. They then scope the property to determine all areas of water migration, and this action ensures nothing gets left behind. After drying, the techs thoroughly sanitize the property with antibacterial and antimicrobial cleaning agents, so it is safe for employees and customers.

SERVPRO of North Durham at (919) 467-0880 has certified techs that bring the latest equipment and use advanced methods to perform commercial water damage cleanup and get your business reopened quickly.

SERVPRO Offers Many Fire Damage Cleanup Services for Durham Homes??

9/6/2021 (Permalink)

fire and soot damage in a room A fire damage is devastating. Let SERVPRO of North Durham help with the damage.

Professional Fire Damage Cleanup Protects Your Family and Your Durham Property

Firefighters do everything they can to put out a fire when called to such an emergency in Durham. Their job includes spraying water onto exterior areas of your burning home, as well as opening up the roof to manage the flames better. The mixture of water, smoke, soot, and destroyed belongings can overwhelm anyone.

Such destruction needs someone who can make sense of your home's situation in Durham, starting fire damage cleanup as soon as possible. Our technicians understand that you want to save as much as possible after such a disastrous and traumatizing event, but some items do become damaged beyond repair. Whenever you encounter an item that we have placed in this category that you would like for us to try extremely intensive restoration techniques, we can discuss additional options with you.

How does SERVPRO handle Items in a Durham Home Fire?

Generally, we categorize everything as destroyed, restorable, or undamaged. Completely destroyed items require inventory sheets, both for your convenience in replacing such items and also for insurance claims. Another category includes items that might require additional measures, often requiring approval from insurance adjusters. The basis for most decisions rests on the cost-effectiveness of restoration vs. replacement costs.

To protect your family from the toxins produced by many of the items that burned or became intensely heated, we use different methods to remove the soot and smoke residues from surfaces that otherwise suffer no damage. Heavy soiling is not isolated on surfaces only, as spider tags can accumulate overhead. These often appear in corners and can steadily produce odors.

We also eliminate the increased moisture that plagues a house after the fire department finishes. Areas that never burned can end up soaked from the water used to put out the fire. A quick response can salvage much of these items, if not all. Our training and experience in similar situations help us guide you toward the most effective recovery possible. This includes time spent, as well as expenses.

SERVPRO of North Durham wants to assist your family recover from fire damage by providing effective cleanup measures. Making your Durham, Gorman, or Rougemont  home safe again is one of our many goals. Call us at (919) 467-0880 for the help your house needs.

What Are Fast Mold Remediation Solutions for Durham Offices?

8/24/2021 (Permalink)

mold and ceiling tiles removed from a ceiling Mold is not something we treat lightly here at SERVPRO of North Durham. Call our team today.

Acting quickly to remediate mold damage is vital for Durham commercial properties. 

Storm damage or lingering moisture can be the cause and ultimate effect of mold damage on office spaces throughout the greater Durham area. Even with large capacity air scrubbing and HEPA filtration capabilities, the spread of microbial threats can be swift and destructive. 

Surface Treatments for Light Mold Damage 

Mold remediation for Durham offices and commercial properties can be partly managed quickly with antimicrobial solutions, biocides, and sporicidal cleaners. Scrubbing surfaces and contents with these potent remediation products can neutralize spores. 

Relocating Contents and Documents from the Damage Area 

Protecting contents and items from the office rooms is a vital element of the mold remediation process. Ideally, much of the affected items can be relocated to an area safe from spreading microbes and odors within the facility. 

Aggressive Remediation Tactics for Hazardous Conditions

When surface treatment strategies are not effective and more needs to be done to remediate mold growth, there are several strategies to accomplish this:

  • Sanding – Hand sanding and power sanding are good options when the underlying material can be protected, but surface treatment options are ineffective. 
  • Dry Ice Pellet Blasting – Media blasting is a common approach for microbial damage penetrating the surface of construction elements like drywall and wood fixtures. 
  • Controlled Demolition – This approach is often one of the final choices made in managing mold damage. Removing deteriorating building materials prevents the continued spread of microbial threats throughout the building. 

Any office space can be overwhelmed by spreading mold organisms. As challenging and stressful as microbial threats can be for a commercial property, having a large loss provider in our SERVPRO of North Durham team can help perform the necessary remediation tactics at the appropriate times. We can respond fast when you call (919) 467-0880.

Restoration Steps After Water Damage To Your Durham Diner

8/12/2021 (Permalink)

SERVPRO vehicle When your business property is affected by water damages, you want the experts at SERVPRO by your side. Call us right away!

Businesses Rely on SERVPRO for Water Remediation

Water damage to your diner is a nightmare. SERVPRO understands how stressful it is. All it takes is a leaking appliance or a damaged pipe for water to get in and cause problems in your diner. You might have to close up while you fix the problem. However, who has time for that? You need your eatery reopened as soon as possible so you can get customers back in the door and keep taking money at the cash registers. 

SERVPRO is on hand to help with water damage to your Durham diner. We have experience dealing with water damages of all sizes, which means we have the skill and equipment necessary to get your establishment back up and running in no time. “Like it never even happened.” We train all our technicians to Institute of Inspection, Cleaning and Restoration Certification (IICRC) standards and our teams know the exact steps to take in any water damage situation. 

Water Removal

The first thing is to remove water from your diner. We have free-standing, submersible, and truck-mounted pumps on hand, and we use them in conjunction with extraction tools and wands to pump the water out of your premises. 

Equipment for Water Damage Restoration

Next, we assess the situation. We use a combination of moisture meters, penetrating moisture probes, and thermal hygrometers to measure humidity and search for hidden damp patches, such as under the carpet or behind a kitchen cabinet. SERVPRO knows that a visual assessment is never enough, which is why we use a range of testing equipment. 

Drying Water Damage

Once we know what we are dealing with, we set to work drying out your business. The drying process might include using extraction wands to remove water from carpets or upholstered furniture or covering zippers on your favorite booth cushions with wax paper to prevent rust bleeding across the fabric. We spot-treat stubborn water stains on upholstery and carefully remove baseboards if necessary to dry out cabinets. 

We use a combination of air movers and dehumidifiers to dry out every corner of your diner, including the pantry, kitchen, between shelves, around furniture, and anywhere else that moisture lingers. We realize that preserving inventory in a food business is just as important as saving the structure and fixtures.

We aim to get you back in business as soon as possible. Call SERVPRO of North Durham at (919) 467-0880 for help dealing with water on your premises in Durham and surrounding areas.

Water Removal Services for Your Durham Home After a Storm

8/6/2021 (Permalink)

Flood water in home When flood water takes over your home, call the experienced professionals at SERVPRO.

Steps to Successful and Thorough Water Removal

Flooding in the home causes some initial damage to books, magazines, and other paper items. Fabric (drapes and upholstered furniture) is another item that can suffer damage quickly before any restoration work can begin. Preventing permanent, more expensive damage soon becomes the objective.

When it comes to water removal for a North Durham home, time is critical. Just as important is removing it without causing further damage to the house. At SERVPRO, we have two goals: Minimize the damage that has already happened and get the water out before more damage can occur.

Our first step is to stop more water from coming into the home. If the source comes from a broken pipe or appliance, we turn off the water leading into the house. It stops the flow and allows our technicians to find the leak if we have not yet. If it is from outside (backed-up storm drains, for example), we try to block it using sandbags or otherwise redirect it.

Water Removal Services

Now, we bring in pumps to remove standing water. These commercial-grade machines work quickly on water over two inches in depth. Once the water is low enough to see the carpet clearly, we replace the pumps with water extraction wands. These specially designed water vacuums draw water out of carpets and from between floorboards without damaging either.

If the power in the home remains off because water got into the outlets or the local power was knocked out, we augment these devices with our generators. For larger jobs, we have generator trucks parked onsite to provide all the power we need for 24-hour operations if needed.

With a large amount of water removed, we pull up the carpets and remove the carpet pads. These items are challenging to dry, and it is not cost-effective to do so. Once they are gone, technicians may use water extraction wands again to remove the remaining small amounts of water, but in most cases, we introduce air movers and fans to dry the surface.

For wood flooring, SERVPRO checks the sub-floor for moisture and standing water. We try to pull up a small piece of the floor to insert a hose connected to a pump to drain water or an air mover to force warm air into this space to dry moisture that a pump or extractor cannot remove. Our IICRC-certified technicians may use an exhaust fan on floors (and carpets) to help draw out the damp air when needed.

Quickly removing water is the first step to restoring your home after a flood. SERVPRO of North Durham is fully trained and equipped to stop ongoing problems and prevent more damage from adding to an already stressful situation. To schedule an inspection or if you have a question, call today at (919) 467-0880. We are here for you.

Reconstructing After a Ceiling Leak in Your Durham Home

7/28/2021 (Permalink)

Water damaged ceiling SERVPRO teams are ready to assist with water damage situations day or night. Give us a call right away.

As a Full Service Restoration Provider in Durham, Our SERVPRO Team Can Help With Repairs After Water Damage. 

When water damage threatens area homes, rebuilding and repairs are often close behind. A careful evaluation of the affected areas can determine where this is needed. We have an experienced team of restorers and a general contractor license to provide effective services to help.

Initial Emergency Services to Prevent Further Damage 

Water damage repair for Durham homes is not a single service that our SERVPRO team provides. Early mitigation and emergency services are among the most necessary actions that we can take to prevent greater damage to a property and to protect contents still inside the structure. Our experienced professionals can help in many ways, including:

  • Board Up – Structural vulnerabilities that leave the property exposed to outside elements or continued damages can get resolved with board-up services. 
  • Tarping – Situations like roof vulnerabilities leave a house needing tarping services to prevent further water penetration.
  • Controlled Demolition – Saturated materials like drywall and carpeting must often get torn out. 
  • Bulk Material Removal – Water damage can cause materials to become too heavy to remain installed, and they collapse. Removing debris and bulk materials can allow for more natural cleaning of compromised areas.

Water Damage Repairs After Mitigation Completes 

There are many areas where repairs and build-back are needed after the bulk of the threatening damage has been addressed. With access to damaged plumbing, for example, our contractor license allows for the replacement and rebuilding of these aging pipes.

The collective offerings of our SERVPRO of North Durham team after a substantial water damage incident provide customers with both restoration and repair solutions. As leading water recovery specialists, we can respond fast when disaster strikes. Call today at (919) 467-0880.

Odor Control for Your Durham Home After Fire Damage

7/13/2021 (Permalink)

smoke and soot damage on fire damaged wall; outline of where pictures hung on wall SERVPRO can restore the smoke and soot from your home. We are always on call!

Fire Damage Restoration Includes Odor Control

Even a small fire in your Durham home leaves behind various types of damage to clean up. You not only have to deal with what the flames burned, but you likely have water from the firefighters who helped put the fire out, and you have smoke and soot damage. It is not wise to leave any of it lingering for long before restoration is started, as more damage continues to occur.

Odor control goes a long way after your Durham home has suffered fire damage. At SERVPRO, we have the training and skills necessary to perform odor control thoroughly and correctly so that the smoke odors are no longer present in your home.

Containment During Fire Damage Restoration

Various techniques are used in controlling odors. There are multiple phases to an odor control system. The first phase is called containment. Our goal is to block or contain odor molecules from vaporizing back into the air. We spray a chemical deodorizer onto materials causing the odor. The chemical makes a barrier that slows down or stops odor molecules from evaporation off the source material. We directly spray the smoke residues on charred areas with an odor counteractant using a pump-up sprayer.

Vapor Control

The next phase is vapor control. SERVPRO techs counteract odor particles that became airborne before the spraying for containment. We apply products made to release deodorant vapors into the atmosphere. They counteract the malodor vapors they contact in the air. Vapor control is quite effective in fire damage cases.

Thermal Fogging

The last phase of odor control is thermal fogging. We dispense solvent-based deodorants using thermal fogging equipment. They pass through a heated area and are combusted. Combustion breaks the deodorant solution down into very small particles. Because of the small size, the particles can go anywhere the malodor particles are paired with the malodor and neutralize it by changing the chemical composition. Dry fogs quickly penetrate and deodorize because of the small particle size. Most of it evaporates within a few hours. The last thing we do in the fogging procedure is ventilating the treated area.

SERVPRO of North Durham can come quickly after your home has suffered from fire damage. We can clean and repair all the damages for residents in Durham plus deodorize the smoke odors left behind when you give us a call at (919) 467-0880.