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What to Expect in a Fire Restoration Project

2/19/2020 (Permalink)

Soot on bathroom wall Fire and smoke cleanup in Gorman, NC

Common Causes of House Fires

A fire can cause untold damage to a home, leaving you homeless or worse. Even so, you can never be truly prepared for a house fire. The only thing you can do is attempt to minimize losses by bringing in the pros. A fire restoration process should reverse the adverse effects of the fire so you can go back to normal as soon as possible.
Common causes of house fires in Gorman, NC include:

  • Unattended cooking equipment
  • Heating systems
  • Candles

A restoration company should send an assessment team to the scene as the first thing after receiving a house fire call. These are the guys who will inspect the fire and smoke damage throughout the house. They will also identify materials that can be salvaged and those that cannot. At the end of it all, you should have an accurate quote for the job.

Tarping and Sealing Begins
When all the paperwork is out of the way, the fire restoration service should start sealing and tarping. It’s the part where they close any holes on the exterior walls and roof to prevent further impact from the elements. For example, if the firefighters break windows while putting out the fire, the team will seal them to prevent further water damage from the rain.

Damage Cleaning and Rebuilding
The real restoration starts with removing furniture and other fixtures in the house. It is also the point where the restoration company rebuilds the structure, runs utility lines and finishes the home. However, not all companies will do the construction work. Some will only offer the cleanup package then walk away.
As a homeowner, a house fire is probably the worst thing that could ever happen to you. Thousands of dollars can go up in flames in minutes, and the only thing you could do is call the firefighters and a fire restoration company.

3 Tips for Filing a Water Damage Claim

2/14/2020 (Permalink)

Entrance of a home flooded A flooded home in Durham, NC

3 Tips for Filing a Water Damage Claim

Bursting pipes are a mess and a headache, requiring attention right away. Therefore, homeowners in Durham, NC, should quickly speak with their insurance agency, seeking financial help and guidance. As the paperwork begins, it's important to remain attentive, constantly getting updates and asking questions about what is needed. Be in the know so that you can get the aid you deserve.

1. Remain Up-To-Date on Inspections

Sometimes, an agency denies a filing, stating it falls under gradual damage. This means that the issue began long before you called. While you may not have noticed the problem, it's hard to avoid looking negligent. To fight this, have annual evaluations and maintain records of your plumbing and roof inspections. Evidence of constant monitoring and attention may indicate you did all you could to avoid major trouble. Fix broken pipe complications immediately, and save those receipts.

2. Understand Your Policy Language

Know the policy language very well. It's tempting to rely on the insurer, but take matters into your own hands. Inquire about your exclusions and exceptions. Ask about who is making the decisions, taking note of names. If a denial occurs, ask who made the call and for what reason. Then, research a bit more for backup. For example, a bursting pipe is complicated. The plumbing replacement may not be covered; however, upon thorough reading, you may be able to request assistance for the resulting damage. This would provide compensation for a water remediation company to complete assessments as well as dry and restore the room.

3. Provide Photo Evidence and Estimates

As soon as you notice water damage, call in professionals to survey the property. Sometimes having an outside opinion, could help validate your claim. The experts can test the building for mold and determine the extent of moisture accumulation. All of this information can be sent to your insurer, along with photographic documentation.
Don't let a bursting pipe ruin your week. Contact your insurance agent and request help. During the early process, maintain contact and stay aware of what is needed. Knowledge and perseverance are essential.

SERVPRO Offers Many Fire Loss Cleanup Services for Durham Homes

12/26/2019 (Permalink)

cartoon man spraying a burning house with a red fire extinguisher SERVPRO Says: Keep a Fire Extinguisher Handy to Protect Your Durham Home

Professional Fire Damage Cleanup Protects Your Family and Your Durham Property

Firefighters do everything they can to put out a fire when called to such an emergency in Durham. Their job includes spraying water onto exterior areas of your burning home, as well as opening up the roof to better manage the flames. The mixture of water, smoke, soot, and destroyed belongings can overwhelm anyone.

Such destruction needs someone who can make sense of your home's situation in Durham, starting fire damage cleanup as soon as possible. Our technicians understand that you want to save as much as possible after such a disastrous and traumatizing event, but some items do become damaged beyond repair. Whenever you encounter an item that we have placed in this category that you would like for us to try extremely intensive restoration techniques, we can discuss additional options with you.

Generally, we categorize everything as destroyed, restorable, or undamaged. Completely destroyed items require inventory sheets, both for your convenience in replacing such items and also for insurance claims. Another category includes items that might require additional measures, often requiring approval from insurance adjusters. The basis for most decisions rests on the cost-effectiveness of restoration vs. replacement costs.

To protect your family from the toxins produced by many of the items that burned or became intensely heated, we use different methods to remove the soot and smoke residues from surfaces that otherwise suffer no damage. Heavy soiling is not isolated on surfaces only, as spider tags can accumulate overhead. These often appear in corners and can steadily produce odors.

We also eliminate the increased moisture that plagues a house after the fire department finishes. Areas that never burned can end up soaked from the water used to put out the fire. A quick response can salvage much of these items, if not all. Our training and experience in similar situations help us guide you toward the most effective recovery possible. This includes time spent, as well as expenses.

SERVPRO of North Durham wants to assist your family recover from fire damage by providing effective cleanup measures. Making your Gorman, Rougemont, or Bahama home safe again is one of our many goals. Call us at (919) 467-0880 for the help your house needs.

Durham Business and Municipal Agencies Rely on SERVPRO for Water Damage Restoration

12/17/2019 (Permalink)

office furnishings and computers with water covering the floor Water Removal Needed for a Large Enterprise in Durham? Contact SERVPRO

Emergency Services for Municipalities in Need of Durham Commercial Water Removal

Commercial Water Removal
Large community structures like schools, churches, and municipal buildings in Durham can be subject to emergency property damages the same as any private residences. Municipal buildings can be at a higher risk, given that the plumbing systems are typically more complicated, have higher usage, and may go more than 48 hours without use over weekends. Usually, water incidents go beyond the depth (no pun intended) of in-house janitorial teams and often need emergency intervention to limit the potential costs of replacement or restoration.

We operate a special commercial water removal team for Durham municipal buildings. At SERVPRO, our focus is on communication. We are getting as much information as possible from the first point of contact to passing on details to the building manager at the end of service. Our water restoration crew chief and a project manager, if needed, can keep you informed of possible outcomes and work done every step of the way. We can send a team of technicians to your site within one hour of notification of loss.

There is a substantial amount of work to do at a large loss site. SERVPRO technicians can conduct pre-testing of structure and contents to put together a game plan for restoration. However, our first concern is performing emergency services that could help to save the building. Emergency services may include things like bringing in generators or restoring electricity to the job site as well as removing large quantities of water from the structure.

There are two main pieces of water removal equipment. The first is sturdy, truck-mounted extraction units that can get rid of over 100 gallons of water before emptying. The other equipment is for standing water using gas pumps to remove it as quickly as possible from the structure and into an open sewer point. Many municipal buildings use acoustical ceilings and thin carpets. SERVPRO special services can help to restore these items without causing further damage or requiring extensive replacement.

When water incidents go beyond the scope of your janitorial team, Contact SERVPRO of North Durham at (919) 467-0880.

We Are The Leader In Durham Flood Damage Restoration

12/9/2019 (Permalink)

Our drying equipment set out in the floor after a storm soaked the carpet The soaked carpet, and wallboards in your home can become contaminated quickly and need to be removed by a professional, we are here to help 24/7.

Why Durham Residents prefer Professional Restoration Services to Deal with Flood Damage

Removing excessive quantities of water from your property is a task that can take several days or weeks. There are many factors to consider during the restoration procedure that can have a seismic influence on the eventual cost of your claim. These factors can include the accurate assessment of water migration, as well as secondary damages like rot or mold growth.

Most homeowners use professional services to deal with a flood damage situation in Durham because of the benefits of doing so outweigh the cons. Making a full recovery can help to give a homeowner peace of mind as well as preventing harm, causing elements further down the line. SERVPRO flood removal services are here to protect your home by removing water as well as conducting thorough drying procedure to reduce secondary harm.

While pumping standing water out of a property is achievable within a few hours, the drying process tends to take longer. Residual moisture can become absorbed by upholstery or seep into cracks and cavities in the home. Often, this residual moisture is the culprit for mold growth, unpleasant odors, or discoloration of paintwork. SERVPRO act comprehensively during the first service to ensure problems are kept to a minimum after flood damage.

Our chief weapon against residual moisture is truck-mounted extraction units. These devices can pull moisture from carpets, rugs, and upholstery by combining heating and vacuum elements. We can attach wands of different weights to guarantee consistently high efficiency. Properties with high ceilings may need a smaller drying zone. SERVPRO can attach hoses to rapid air movers inside a drying tent for concentrated evaporation. A thorough assessment of your home can be conducted before beginning work.

Vast amounts of water can be stressful as well as inconvenient. While drying times last, we do our utmost to ensure you can get on with your everyday lives. Contact SERVPRO of North Durham at (919) 467-0880.

See more about Durham.

Commercial Water Damage Durham - Air Exchange Systems Affect Drying Time

11/30/2019 (Permalink)

A man standing in an office looking out a window into the city. Let us be the reason you get your Durham business back to order and success.

SERVPRO knows what your Durham building needs.

New standards for both commercial and residential buildings are designed to make buildings more efficient for heating in the winter as well as cooling during the hot summer months. These buildings are considered tight buildings. However, many older buildings are much more porous. These buildings draw outside air into the building and cause heated air to escape through crevices and cracks in the shell of the building.

SERVPRO trained technicians provide commercial water damage services in the Durham area. Our teams are IICRC certified covering many different subjects, including the effect that tight vs. loose buildings have on drying times and water removal. We also are trained storm damage, fire damage, mold damage, and cleaning experts.

Tight vs. Loose Buildings

Modern buildings are designed to be tight buildings allowing very little air through or around windows and doors. There is little fresh air that is naturally drawn into these buildings through crevices and openings in the shell of the buildings. As a result, air exchange systems were added to force the exchange of air over a specified time frame, e.g., every thirty minutes. Loose older buildings generally do not have air exchange systems.

SERVPRO professionals must consider the type of building, and the impact of air exchange systems when attempting to dry a building after a commercial water damage event. For example, if the air exchange system is drawing warm moist air into the building, while drying a specific area in the building, the drying activity is much less efficient. Drying takes more time and can affect the amount of time the building is unavailable for commercial business activities.

At SERVPRO, we take factors such as these into account. We may request that the air exchange system is shut down while drying the commercial space. If possible, the space may be isolated and dried using air movers and dehumidifiers. We may also use negative or positive pressure solutions to dry spaces in tight buildings.

We aim to return your commercial space to its original condition as quickly as possible so normal commercial operations can resume.

Call SERVPRO of North Durham at (919) 467-0880 for 24/7 service. We proudly serve Gorman, Rougemont, Orange Factory, and the surrounding areas. We're Faster To Any Size Disaster.

To find out more about Durham, click here.

How to Succeed With Water Damage Remediation After a Situation in Durham

11/22/2019 (Permalink)

leaking drop ceiling in room Whether your home has water damage coming from above or below, team SERVPRO has you covered. Call today.

When Durham Property Owners Arrive Home to Water Damage 

This is the time of year for making holiday travel plans, and one thing no homeowner is planning on is coming home to water damage. 

If you arrive, home to water damage in your Durham home, extraction and drying needs to begin as rapidly as possible. Unfortunately, the longer the water remains on-site, the more it degrades. After 48 hours, even water from your supply lines gets handled as a class three biohazard. 


The certified technicians know how to handle all types of water spills, from clean water to water containing sewage and debris. To maintain safety during the cleanup, they test the water to determine the nature of any bacteria or contaminants present, so they chose the correct cleaning agents to ensure the home returns to sanitary standards for habitation.

Common Issues After Water Loss of This Type

When SERVPRO technicians arrive at the residence, they begin water extraction immediately. Portable pumps remove water quickly, and when a large area of the home receives the effects of water spills, they utilize truck-mounted extraction units to remove water. 

Due to prolonged exposure, the delamination of tile flooring is a prevalent problem. Depending on the results of testing the water, the carpet may have restoration potential. If too much time elapsed, the technicians cut the carpet into strips and dispose of it, so the floor and subfloor get dried completely. 

Once water breeches the flooring, this is especially damaging if the water loss happened in an upper story or over a basement. The ceiling below and floor joists in between levels require drainage and airflow assistance, such as weep holes drilled or removal of ceiling tiles to ensure the area dries properly. Sheetrock readily wicks water, and controlled demolition tactics to open up the walls for drying are necessary. After drying, SERVPRO technicians apply any needed odor control to ensure no musty scents remain in the home.

When water damage happens, call SERVPRO of North Durham at (919) 467-0880. The emergency response team is ready 24/7 to make the water loss in your property, "Like it never even happened."

Click here for more about the city of Durham.

Our Full-Service Restoration Team Is Available 24/7 In Durham

11/12/2019 (Permalink)

Our drying equipment inside a home drying the floor after storm damage hit Our drying equipment worked to finish the first phase of this storm damage restoration service. Call us right away to prevent further damage.

Moisture Affects On Insulation In Your Durham Area Home

Moisture intrusions on your Durham property often lessen the insulating power of insulation. Insulation typically requires replacement in a variety of situations. Of course, it also depends on the type of insulation you have installed. You should always check your wall insulation, especially when the water level rises above the sill plate or rains down from above. 

When dealing with flood damage in your Durham area home, make sure that your restoration team understands how to identify and address insulation problems that may occur. You want to have access to technicians with Institute of Inspection, Cleaning and Restoration Certification (IICRC), years of experience, and all of the tools and resources required to provide you with quality results.

At SERVPRO, we find that having experience in dealing with a variety of insulation types is an absolute must. Fiberglass insulation is made of non-porous materials and may not lose its insulating power permanently if dried correctly. Cellulose and Rockwool insulations on the other hand, typically mat when wet. You should be ready to replace insulation in most cases, as it is typically more cost-effective to replace than restore. 

Water can also affect an insulation’s “R” value, or fire resistance, and the antimicrobial qualities of cellulosic materials. Rockwool also has metal in it that can rust when wet. Fiberglass insulation does not always remain restorable. The age of the material and amount or length of saturation play a significant role. Vapor barriers on your insulation can slow down the drying process. 

While drying insulation within fully-enclosed walls or ceilings can be difficult, SERVPRO technicians have access to specialized equipment and drying methods to get the job done. Our services often prevent mold growth and the development of secondary damages that can affect your living environment significantly. 

Drying wall cavities requires proper ventilation. SERVPRO technicians can remove baseboards and drill holes between each stud, using air movers and attachments to force air through these holes into the wall cavities to increase evaporation. With an excess of moisture present, we can remove small areas of drywall, and limit any losses you might experience.

Call SERVPRO of North Durham to gain access to full-service flood damage restoration professionals throughout Gorman, Rougemont, and the Bahama areas 24-hours a day, 7-days a week. (919) 467-0880

See more about Durham.

Advanced Odor Control Technicians for Fire Damage Restoration Available in Durham

10/30/2019 (Permalink)

IICRC Certificates in frames on the wall. SERVPRO technicians stay updated and educated on all certificates for all your Durham damages.

Our Technicians know exactly what is needed for your Fire damage in Durham.

While removing charred materials from your building may seem like a chore, the real challenge for restorers is to control malodors. When fires occur, materials in your home, release toxins and chemicals into the atmosphere in the form of smoke. These toxins can manifest as thick, odorous residues left behind on walls and ceilings after a fire. In some cases, such as when synthetic materials are involved, these soot deposits can be challenging to clean and release unpleasant odors long after the flames are gone.

Homeowners with fire damage in Durham should avoid entering the property until a fire marshall has cleared it for safe entry. There is potential for significant structural weakening during a fire, and buildings with significant fires can collapse after a fire is put out. In the majority of cases, it is safe to enter the home once harm-causing gases have dispersed. This dispersal can sometimes take an hour or longer to complete.

In the immediate aftermath of a property fire, you should reach out to your insurance provider as well as a trusted professional restorer. While there are specific steps you can take to speed up the restoration procedure, some areas need professional expertise. Small steps may include the opening of windows, light vacuuming of dry soots as well as covering contents with tarps or old sheets. These steps can ventilate your property while also ensuring falling soots or debris do not cause additional harm to carpets and contents.

Once a SERVPRO restorer has arrived, they can help to guide you through the various cleaning methods needed to get your home back to a pre-fire condition. Generally speaking, thicker deposits should be left to your fire and smoke restoration technician (FRST.) These deposits can require specific cleaning agents as well as cleaning techniques to ensure they are not spread further around. If you have specialist restoration requirements, such as electronics or document recovery, you can point these out to your technician. 

Once the cleaning effort is complete, you may find that smokey odors remain in the property. SERVPRO odor control technicians (OCT) are adept at removing, masking, or neutralizing these odors. As a general principle, odor control works best when the method of dispersal matches the odor-causing event. In fires, odors are often caused by hot gases, so we use thermal ultra-low volume (ULV) fogging equipment to disperse solvent in a way that mimics smoke. This equipment can be used in small contained areas or throughout your home.

Containing and controlling odor after a fire can be a challenging process. Contact SERVPRO of North Durham at (919) 467-0880.

To learn more about Durham, click here.

Our Professionals Can Save Your Flood Damaged Home In North Durham

10/26/2019 (Permalink)

flooding in house after storm Whenever you need us, night or day, we're ready to help.

SERVPRO is Here to Help During Your Flood Damage Emergency In North Durham

Heavy storms, hurricanes, or harsh winds can all cause flood damage to your North Durham home. It is essential to keep weather advisories in mind and be prepared for an emergency when it happens. In an area where heavy rains are known to cause flooding, it is wise to keep an emergency situation and supply kit. Additionally, the kit should include a home evacuation plan.

However, what if a storm causes minor flood damage to your North Durham home? Let's say that a fallen tree breaks a window off the side of your home and allows rainwater into your home during a storm. Let's say that the tree didn't damage the structure of your home outside of the window, and the water only entered from that one spot. The best thing you could do for your home in this situation is to call for help.

Here at SERVPRO, we're dedicated to helping people during their flood damage emergencies. Our motto is that We’re Faster to Any Size Disaster, and we always try to stick to it. During a storm, weather conditions may slow our arrival. We may need to clear fallen trees, avoid flooded roadways, or get stuck in traffic, but we can press on until we get to your home.

In this scenario, when our technicians arrived at your home, we would first tackle the tree in your window. We could use a chainsaw to break it up and make sure that removing the tree doesn't cause more damage than it did when it fell. Once the tree has been removed, we could cover your window to limit exposure to the storm and keep water out of your home.

Once inside, our SERVPRO technicians could begin to use extractors in your living room to remove standing water. Extractors are particularly useful on carpets, upholstery, and drapes because they are capable of simultaneously drying the fabric as well as removing water. After cleaning up the debris, and removing the water, SERVPRO can put you in contact with a contractor who can install a new window for you.

If an intense storm creates damages in your home, never wait. Dial (919) 467-0880 to get in touch with SERVPRO of North Durham. Whenever you need us, night or day, we're ready to help.

For more about North Durham click here.