Communication About The Processes Of Fire Damage Mitigation And Restoration In Durham

9/4/2018 (Permalink)

When homeowners in Durham face fire damage, many of them just want to get things back to normal.

The Processes Of Fire Damage Mitigation And Restoration

After a traumatizing event in your Durham home involving fire and smoke, many personal belongings need specialized cleaning services, forming one of the more crucial aspects of mitigation and restoration. We clean many items on-site when space permits such activities. When we do not have enough space, we perform this at our facility.

When homeowners in Durham face fire damage, many of them just want to get things back to normal. Explaining each step of the restoration process to our customers can make the time required seem less stressful, as well as less mysterious. How we handle your personal belongings and household items is a relatively straightforward process.

SERVPRO technicians take great dare when packing these items up and filling out inventory lists, typically working in teams to make the work more efficient. These lists are not the only pieces of documentation we provide our customers, though. Each box, of course, has a corresponding label to each entry on the inventory sheets, but other labels can indicate the status of a box's contents.

We ensure that the label on each box provides current information about the contents. These labels inform you about questionable items, damaged belonging, and possible additional claims that need your attention. Questionable items typical cover those belongings that you, the customer, felt might have a chance at restoration and wanted our technicians to attempt cleaning the items. Some of these may become successful, others might break during cleaning (causing them to fall into the additional claims category), and others we leave for you to decide about the outcome.

Damaged items are those belongings we attempt to clean but because of exposure to heat during the fire or the contrast between the heat and the cold of the firefighters' water endure hairline cracks in its material end up broken even more. This is common and many times is not foreseeable by visually inspecting the items it occurs in before cleaning begins. You might still want to keep the item, or you may wish to file a claim on it with your insurance.

Claim items come from either of the two above categories when cleaning either reveals additional flaws, the item breaks further, or our best efforts do not satisfy you. You need to forward a list of these items to your insurance adjuster as soon as possible.

SERVPRO of North Durham can help homeowners in Rocky Knoll save their Bahama, Upland, of Marcus Hook home after it sustains fire damage. Calling our local 24-hour service line at (919) 467-0880 puts you in contact with friendly IICRC-certified technicians who know the importance of communication during the entire mitigation and restoration process.

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